Return Policy

At Excavator Market, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return guidelines below.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, in original condition, and in the original packaging.

• Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

• Customized or special-order equipment.

• Items marked Final Sale.

• Used or damaged equipment not due to shipping issues.

3. Return Process

1. Contact Us First
   Email us at excavatormarkets@gmail.com or call +1 (407) 706-2502 to request a Return Authorization.

2. Prepare Your Item
   Pack the item securely in its original packaging with all manuals, parts, and accessories.

3. Ship the Item
   Return shipments must be sent to our warehouse:
   Excavator Market
   2522 S Malt Ave
   Commerce, CA 90040
   United States

4. Inspection & Refund
   Once we receive and inspect the item, we will process your refund to the original payment method. Refunds typically appear within 5–10 business days.

4. Return Shipping Costs

• If the return is due to our error (wrong item, defective product, damaged in transit), we cover the return shipping cost.

• For all other returns, the buyer is responsible for shipping charges.

5. Exchanges

• Exchanges are available for items of equal or greater value (with payment of any price difference).

• Contact us to arrange an exchange.

6. Questions?

We’re here to help!
📞 +1 (407) 706-2502
📧 excavatormarkets@gmail.com