FAQ

Frequently Asked Questions (FAQs)

At Excavator Market, we value transparency and want to make your shopping experience as smooth as possible. Here are some common questions and answers:

1. What payment methods do you accept?

We accept payments through PayPal and Credit/Debit Card via PayPal Guest Checkout. You do not need a PayPal account to pay with your card.

2. Do I need a PayPal account to complete my purchase?

No. You can select “Pay with Debit or Credit Card” on the PayPal checkout page and pay securely as a guest.

3. Do you offer free shipping?

Yes, we provide free shipping on all orders within the United States.

4. How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.

5. Can I return or exchange an item?

Yes. Returns are accepted within 30 days of delivery as long as the item is unused, in its original packaging, and in resellable condition. Please review our Return Policy for full details.

6. Who pays for return shipping?

If the return is due to our error (wrong or defective item, damage in transit), we cover the return shipping cost. Otherwise, the buyer is responsible for return shipping.

7. Do you ship outside the United States?

Currently, we only ship within the USA. For international inquiries, please contact us directly.

8. How can I contact customer service?

You can reach us at:
📞 +1 (407) 706-2502
📧 excavatormarkets@gmail.com
🏢 2522 S Malt Ave, Commerce, CA 90040, United States